Terms of service

Effective date: 21 October 2026

These terms are the agreement between you and LessonWrap (ABN 62 160 967 968) ("we", "us") for using LessonWrap. We have kept them short and plain. By creating an account you agree to them.

The short version: LessonWrap is for adult tutors. Try it free for 30 days. After that, pay monthly or yearly, and cancel online whenever you like. Your records are yours, and you can download them at any time. Look after your students' information, and we will look after the service.

1. Who can use LessonWrap

• You must be 18 or older and using LessonWrap for your tutoring or teaching work. If we find out an account holder is under 18, we will close the account and refund any payments.
• One account is for one tutor. Do not share your login, and do not give students or parents access to it.
• You are responsible for the rules that apply to your own tutoring, such as any working with children check your state or territory requires.

2. Free trial and paying

• New accounts get 30 days free with everything in the Plus plan, except that importing a student list from a spreadsheet is limited to one import of up to 10 students until your paid plan starts. No card is needed. If you choose a plan during the trial, you add a card but are not charged until the 30 days are up, and the plan starts then. We email you before the trial ends. Sign up with an email address you will keep: temporary email addresses are not accepted.
• One free trial per tutor. If you have had one before, a new account does not get another: we may end its trial early, and it becomes read-only until you choose a plan. If you already have an account, sign in to that one instead.
• After the trial, your account becomes read-only until you choose a plan. You can still sign in, view and download everything for 3 months (see section 6).
• Plans and prices are on our pricing page, in Australian dollars. We are not registered for GST, so no GST is charged. If we register later, your price will not go up because of it.
• Plans are paid in advance, monthly or yearly, through Stripe, and renew automatically until you cancel. For yearly plans, we email you a reminder at least 14 days before each renewal.
• Student limits count active students only. Going over a limit never deletes anything; you just cannot add more active students until you archive some or change plan.
• Lite includes up to 3 active students, and lessons for up to 4 different students in a calendar month (so a student can change mid-month). A student you have already taught that month still counts after you archive them, which stops the plan being stretched by swapping students in and out. You can restore an archived student whenever one of the 3 places is free.
• Text credits for texting families, when we offer them, are optional and bought separately. Each text uses one credit per message part, and you set a monthly limit. Credits are not refunded once used.
• Card payments from families, when we offer them, go into your own Stripe account, under Stripe's terms with you. We add no fee; Stripe charges its own. Refunds and disputes are between you, the family and Stripe.
• Changing plan. Switch between Lite and Plus on the Plans page; Stripe adjusts your next bill for the time left. Moving to Lite with more than 3 active students asks you to choose the 3 to keep, and archives the others once you agree. Archived students keep their records; their lessons that haven't happened yet are removed.
• If we change our prices, we will email you at least 30 days before the new price applies to you. It starts from your next renewal, and you can cancel before then.
• If a payment fails, we will email you. If it is still unpaid after 14 days, your plan ends and your account becomes read-only until it is paid (see section 6).

3. Cancelling and refunds

• Cancel any time in Settings → Plan & billing. Your plan runs to the end of the period you have paid for, then your account becomes read-only.
• If you cancel a yearly plan within 14 days of paying for it or of it renewing, we will refund that payment in full. Otherwise, we do not refund a change of mind or an unused part of a period.
• Nothing in these terms takes away your rights under the Australian Consumer Law. For example, if LessonWrap has a major failure, you can cancel and get a refund for the unused part of your plan, or compensation for its reduced value.

4. Your records and your students' information

• Your records are yours. We use them only to run LessonWrap for you, keep it secure and back it up. We never sell them or use them for advertising. Our Privacy policy explains the details. If something goes wrong that affects your students' information, we will tell you quickly so you can tell the families.
• Download them any time from Settings → Your data → Download everything (spreadsheets and a complete copy). This works while your account is read-only and after you cancel, until the account is deleted.
• You are responsible for what you record. Most of your students are children, so:
  • tell parents you use LessonWrap (you can send them our For families page);
  • record only what you need for your tutoring, and leave out health or other sensitive details unless they are genuinely needed and the family has agreed;
  • write notes you would be comfortable for the family to read;
  • only email families from LessonWrap who expect to hear from you, and stop if a family asks you to (families can also choose which emails they get from the link in each one);
  • only share a family page link with the family it belongs to, and turn it off if it may have reached anyone else;
  • only attach files to homework that you have the right to share, and check files families send you before opening them on other devices;
  • if a family asks to see, correct or delete their information, deal with it promptly. If a family contacts us instead, we will pass the request to you.
• Keep your account safe. Use a strong password you do not use anywhere else, lock your devices, and tell us at support@lessonwrap.com straight away if you think someone else has used your account.
• If you lose access. Forgot your password? Use Forgot? on the sign-in page. Lost access to your email? Email us from your new address and we will check it's you before moving your account to it. We never give your password or records to anyone else.
• If a tutor dies or can no longer manage their affairs, their executor or attorney can contact us with proof of their authority. We can stop billing, provide the financial records needed to wind up the business, and close the account.

5. Fair use

Do not use LessonWrap to break the law, harass or deceive anyone, or send spam. Do not record information you have no right to hold. Do not try to get into other people's accounts, or probe, overload or scrape the service. Do not copy, resell or reverse engineer it, or upload harmful code.

6. Ending your account

• You can delete your account any time in Settings → Account & security. You have 7 days to change your mind. After that, everything is permanently deleted, and removed from our backups within 35 days. Deleting your account cancels any paid plan.
• We may suspend or close your account if you seriously or repeatedly break these terms, do not pay, or if the law requires it. Except in urgent cases, such as a security risk, we will email you first and give you a fair chance to fix the problem and download your records.
• When a plan or free trial ends, your account becomes read-only and we keep your records so you can view and download them: for 12 months after a paid plan ends, or 3 months after a free trial ends without a plan being chosen. We email you when it ends, and again 30 days and 7 days before the records are deleted. After that, the account and its records are permanently deleted. Choose a plan any time before then and everything stays. While you have a paid plan, nothing is ever deleted.
• An account whose email address is never confirmed is deleted after 7 days.
• If we ever close LessonWrap, we will give you at least 60 days' notice, refund any unused prepaid amount, and keep downloads available until the end.

7. The service

• We take reasonable care to keep LessonWrap running and your records safe, with continuous backups in Australia. It may sometimes be unavailable, for example during maintenance or a provider outage. Keeping your own download from time to time is a good idea.
• We improve LessonWrap over time and may change features. If a change significantly reduces what you have paid for, we will tell you first, and you can cancel and get a refund for the unused part of your plan.
• LessonWrap helps you prepare invoices, tax-time summaries and messages, but please check them before you use them. They are not tax, financial or legal advice.

8. Liability

Nothing in this section limits your rights under the Australian Consumer Law or any liability that cannot legally be limited. Otherwise, to the extent the law allows:

• if LessonWrap is not the kind of service normally bought for personal or household use, our liability for failing a consumer guarantee is limited to supplying the service again or paying for it to be supplied again;
• we are not liable for indirect losses, such as lost profits, unless caused by our negligence, fraud or wilful misconduct;
• our total liability for any other claim is limited to the greater of what you paid us in the 12 months before the claim and A$100.

You are responsible for losses we suffer because you broke the law or seriously broke these terms, except to the extent we caused them.

9. Changes to these terms

We may update these terms. If a change materially affects you, we will email you at least 30 days before it applies, and ask you to accept the new terms in LessonWrap. If you do not agree, you can cancel before it applies and get a refund of any unused prepaid period.

10. General

• If you have a problem, please contact us first at support@lessonwrap.com, and we will try to sort it out quickly and fairly. You can still go to your state or territory's fair trading office or the courts.
• These terms are governed by the laws of Victoria, Australia, and the courts of Victoria can hear any dispute.
• We send notices to the email address on your account. You can send notices to support@lessonwrap.com.
• If part of these terms cannot be enforced, the rest still applies. If we sell LessonWrap, we may transfer this agreement to the buyer if they agree to keep to it and to our Privacy policy, and we will tell you first.
• These terms and our Privacy policy are the whole agreement between us about LessonWrap.

Contact

LessonWrap, ABN 62 160 967 968
support@lessonwrap.com